Emily Grace
9740 Traville Gateway Drive
Rockville, MD 20850
tel. 866.669.4184

Returns & Exchanges

If for any reason you are unhappy with your purchase, shopemilygrace.com has a 21 day return policy for all NON-SALE items. These items must be in original condition with tags attached and must be accompanied by a Return Authorization Form.  The Return Authorization Form must be filled out completely including the Return Authorization number. This number can be acquired by contacting us at customerservice@shopemilygrace.com.  All returns must be received within 21 days from the date of purchase. Returns that do not meet this criteria will be returned to you by mail and the postage will be charged to your original form of payment.  Free shipping does not apply to return shipments (exchange items will be shipped free of charge).

All Sale items are FINAL SALE and can not be returned. Any sale item we receive without a Return Authorization # will be returned to you by mail. The postage will be charged to your original form of payment. Items purchased with a coupon code are considered full price and can be returned within the 21 day period.

Exchanges
Exchanges can be made within the 21 days of the purchase date. Please follow the instructions on the invoice included with your purchase. We ask that you fill the exchange form out completely to ensure that your exchange is made properly. Shopemilygrace.com will ship the exchanged item to you free of charge.

Refunds
We will refund you order once it is received within our 21 day return policy. Please allow 3-5 business days for your return to be processed. In addition some credit card companies may take up to 3 business days to post the credit on your account. Once your return has been received and we have refunded your form of payment you will receive an email notification.

Price Adjustments
A one-time price adjustment will be permitted on any item within 14 days of initial purchase. To receive a price adjustment for an online purchase, email us at customerservice@shopemilygrace.com.

Mailing Instructions

Please write your RA# on the outside of your package, include the completed return/exchange form along with the items to be returned (in original condition w/ tags attached), and send via insured mail to:

Shopemilygrace.com
9740 Traville Gateway Drive
Rockville, Maryland 20850

Shipping & Handling

Domestic Orders
Free Ground Shipping within the 48 Contiguous States in the Contential US!

We ship all orders to addresses in the 48 contiguous states in the continental United States free by UPS Ground. Sorry, this does not include Hawaii & Alaska. All orders placed with Ground Shipping will take 1-5 business days to arrive.

During check out you will have the opportunity to choose a shipping method that will expedite your order.  All shipping rates are calculated in real-time according to official UPS rates.  At checkout you will select your shipping method and the rate will be located next to the selection. UPS determines this rate based on the weight of the item and its destination.

Please note: Free ground shipping does not apply to return shipments BUT exchange items will be shipped free of charge.

International Orders
Please email customerservice@shopemilygrace.com if you would like to place an international order.

Order Processing
Please allow 24-48 hours to process orders (Monday- Friday) before 3pm EST. All orders will ship within 48 hours pending availability and credit authorization.  All orders placed after 3pm EST on Friday will be processed the following Monday.

Out of Stock Items
We do our very best to ensure that all items are in stock. In event that you have ordered something that is out of stock you will be notified immediately. Shopemilygrace.com reserves the right to ship partial orders. If you order several items, we will ship them immediately if we have them in stock and ship all outstanding items as we receive them from our vendors.

Sales Tax

U.S. Domestic Orders
Sales tax will be added for all orders shipped to Maryland (5.0%).

International Orders
Shopemilygrace.com cannot anticipate taxes applied by overseas customs houses.

Customs
All additional taxes, fees, tariffs, import fees, and surcharges issued by destination countries are the customer's responsibility. Please check with the customs house of your country to determine whether any of the above fees will be applied. The customer will be billed directly from USPS or UPS if any fees apply.

If a customer refuses to pay any of the above fees that have been issued by the receiving country, the package will be returned to shopemilygrace.com. Any shipping charges that have been accrued because of the return will be charge on your original form of payment.

Payment Methods
Shopemilygrace.com gladly accepts Visa, Mastercard, and American Express. See our Privacy Page for more information. Customers whose credit cards are denied by the credit issuing company will be contacted for an alternate form of payment. Failure to arrange payment within 48 hours of our first notification will result in order cancellation.

Gift Wrapping
We are proud to offer you free gift wrapping.  You will see this option during checkout. Our gift wrap includes an Emily Grace box wrapped in a tulle ribbon. This package includes a small Emily Grace card with a note if you choose to include a message. For questions about our gift wrapping services please contact us at customerservice@shopemilygrace.com.

Directions to our Maryland Location
In the Washington DC area? Stop in and say hi!

From I 270, take Exit 8, Shady Grove Road West toward Rockville. Continue west on Shady Grove Road for about 1.5 miles. Turn right on Traville Gateway Road. Emily Grace is located on your left in the Traville Gateway Center.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)